Ari Fleischer: We got a report there are six aircraft still flying in the U.S. that aren’t responding and could still be hijacked. We’re thinking that there are still six missiles still in the sky. We’re getting a report that a plane “was down near Camp David.”
Karl Rove: Andy and I are there with the president. The president gets this call from Cheney—we didn’t know who it was at the time, we just knew the phone rang. He said “yes,” then there was a pause as he listened. Then another “yes.” You had an unreal sense of time that whole day. I don’t know whether it was 10 seconds or two minutes. Then he said, “You have my authorization.” Then he listens for a while longer. He closes off the conversation. He turns to us and says that he’s just authorized the shoot-down of hijacked airliners.
Andy Card: The president is sitting at his desk, and I’m sitting directly in front of him. I witness the president authorize the Air National Guard to shoot down the hijacked airliners. The conversation was sobering to hear. What struck me was as soon as he hung up the phone, he said, “I was an Air National Guard pilot—I’d be one of the people getting this order. I can’t imagine getting this order.” There was a greater degree of reality than many other presidents would have experienced.
Karl Rove: He was so even-handed. He was just so naturally calm during the day.
Dave Wilkinson: We didn’t expect the breakdown of communications. Every kind of communication that day was challenged. Even the president talking to the Situation Room was challenged. The communications network did not hold up.
Master Sgt. Dana Lark: All the comms that we would normally have, some of them are no longer available. We’ve got multiple systems—commercial and terrestrial systems—and they’re all jammed. I started to have tunnel vision: What the hell is going on? Did someone sabotage our comms? It wasn’t until later I realized all the commercial systems were all just saturated. It was all the same systems the airplane pilots were using at the same time, talking to their dispatchers. We as Air Force One didn’t have any higher priority than American This or United That.
Col. Mark Tillman: We started having to use the military satellites, which we would only use in time of war.
Ari Fleischer: I’d never heard the word "decapitation attack" before, but people like Andy, who had been there during the Cold War and had the training, he knew what was going on. The training and the thinking of the military and the Secret Service is just so profoundly different, but that was the psychology and mood that took hold aboard Air Force One. There are still missiles out there and the Secret Service says to the president, “We don’t think it’s safe for you to return to Washington.”